Resources

This resources section is a collection of industry research reports, blogs, articles and best-practice guides that we think will help you gain a better understanding of the challenges, opportunities and ever changing trends of the pensions market.

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customer service

| Tuesday, Jul 19 2016

Pensions Buzz: What makes for great customer service in the institutional pensions market?

Professional Pensions asked its audience of trustees and scheme managers what they thought made for great customer service in the institutional pensions market and why. This is what they said… The most important aspects of customer service to our audience were ‘honesty and integrity’, firms ‘doing what they say they are going to’ and ‘offering […]